GreCon Maintenance and Services
In good hands right from the start
No matter which service you want, we will make you a good offer. Our service technicians and engineers are available worldwide for your GreCon fire protection or measuring system. We install and commission your GreCon system quickly and competently. To ensure a high system availability, we also offer you custom-made maintenance contracts and services.
To reckon with us, ask for your offer.
Contact Details of GreCon After Sales Center
Our After Sales Center is available from Monday to Friday from 08:00 a.m. until 06:00 p.m. We will be pleased to work out an individual quotation for you. Simply contact us by phone or e-mail:
- Phone: +49-5181-79-418
- E-Mail: service@grecon.de
To serve you quickly and efficiently, please have the following information ready when contacting us:
- Address of the end customer or place of installation (if differing from delivery address)
- Customer number
- Order number (for new systems)
- System type(s)
- Serial number(s) of the system(s)
- What is to be done (e.g. installation, start-up, maintenance, etc.)
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Service Levels of Our Customer Service
Your personal GreCon technician will accompany the entire operation sequence of your system from installation and start-up via its daily use up to maintenance and possible trouble-shooting. Depending on the application of our systems, there may be a certain need regarding technical services. Our customer-oriented concept of the service levels "partner", "expert" and "professional" fits in with your requirements. With the commissioning of a GreCon spark extinguishing system or a GreCon measuring system, you automatically reach the "partner" level.
"Partner" Level
Customer service in GreCon tradition: competent, quick and uncomplicated. With our efficient team, we ensure the correct function of your system on a partnership basis.
Our service for the "partner" at a glance:
The GreCon service folder
Your personal GreCon technician
Annual system inspection by GreCon
Technician at the job-site available as quickly as possible
Remote service available online for your system
Stay informed by the GreCon service newsletter
GreCon experts answer your questions on the phone, on weekdays until 06:00 p.m
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"Expert" Level
An advantageous package for higher requirements, including a maintenance contract. Let GreCon take care of your system and enjoy further service and cost advantages. Participate in the programme "availability 100" to achieve a high degree of utilisation of your system.
Our service for the "expert" at a glance:
The GreCon service folder
Your personal GreCon technician
Annual system inspection by GreCon
Technician at the job-site with priority upon manpower planning
Special working times during weekdays without surcharge
Including 2 hours remote service for your system
GreCon maintenance contract: one maintenance per year
One operator’s training at job-site per year
Option: participation in the programme "availability 100"
Stay informed by the GreCon service newsletter
GreCon experts answer your questions on the phone, on weekdays until 10:00 p.m.
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"Professional" Level
For maximum availability round the clock, every day of the year – 24/7. Professional assistance at job-site as quickly as possible and maintenance on an advanced level. In combination with your participation in the programme "availability 100", you will reach a maximum reliability of your system and safety for your processes.
Our service for the "professional" at a glance:
The GreCon service folder
Your personal GreCon technician
Annual system inspection by GreCon
Technician at job-site within 48 hours during weekdays (after technical clarification)
Special working times during weekdays without surcharge
Including 5 hours remote service for your system
GreCon maintenance contract: two maintenance visits per year
Operators' training at job-site, up to 2 times per year
Participation in the programme "availability 100"
Prolongation of the warranty period by 12 months (in combination with the programme "availability 100")
Stay informed by the GreCon service newsletter
GreCon experts answer your questions on the phone, 365 days/24 hours
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Maintenance Contracts
You want a safe operation of your system without surprises? Then, a GreCon maintenance contract is just the right thing for you. Like all other highly-developed systems, the well engineered GreCon systems also require care and attention for a troublefree operation. Besides cleaning and calibration work, a complete function check is part of the maintenance work. Secure the reliable condition of your system now. The "expert" and "professional" levels already integrate a maintenance contract.
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